Building an online business can be complex and tricky, not least as most customers now turn to the internet to make their purchases rather than physically go into a store. Imagine the frustration it saves around Christmas. With this in mind, websites are determined to make purchasing on their websites extremely easy for their customers.
One of the key things to consider when enhancing your e-commerce business is to ensure the customer has ease of use of the website to find the products or services they need. While the website ease of use is extremely important, there are other factors you should consider when enhancing your e-commerce website.
Build product information
Customers want to have as much information about the product or service as possible. You need to highlight all the features and benefits to give them a reason to buy it. Alongside this, you should give customers a chance to review items they have purchased and having a representative respond. This will build up a
relationship of trust by having someone respond to reviews, either thanking a customer or offering to resolve a negative response.
Provide customisable options
If your system allows you, include options for your customer purchases such as personalised gift wrapping, engravings or handwritten notes. Adding this personal touch to your service will boost your reputation, maximise profits and possibly cause the customer to refer you to a friend because of your excellent customer service.
Provide contact details
If a customer is unhappy with their product, or if they are unsure about a method of payment (or any other enquiry), be sure to include contact details. For customers who are unhappy with their purchase order, providing a way for them to contact you can help resolve any negative situation. If a customer cannot contact you with a query, they may go to the competition for the same product or service.
There is no point in having a well-written description of your product if you don’t put an image alongside it. Visuals are everything when it comes to selling a product. It is a great way to grab a potential buyers attention, especially if you have the product set out nicely and professionally photographed.
Provide examples of the item in use, or use it against other items, creating an outfit if you sell clothes is an excellent way to suggest other items the customer can purchase.
Further reading: Tools to create awesome visual content
No hidden prices
Make sure the customer knows the price of shipping before the final checkout. This will allow them to make a final decision rather than feel annoyed over hidden charges. Making them aware of the shipping costs will make them less likely to drop the purchase. Also, you should include as much information about the shipping as possible. Customers like to keep track of their order, so providing this information will excel your customer service.
Managing an e-commerce store should not be overly complicated and allowing the customer to use should not cause frustration. Remember to be honest about your service and allow them the chance to contact you about anything regarding their product. For more advice on how to manage an efficient e-commerce store, a marketing specialist can provide information on systems that will make establishing your business online a lot easier.
If you’re like a lot of people, you want to have a million Twitter followers. Or, if not, you want a lot of them. But did you know that there are things that you can do to actually drive people away from being followers? Here are some of the mistakes that you can make on Twitter.
Not Utilizing Images
Using images in your Twitter posts will cause the tweet to use more space in the feeds and therefore they help with driving engagement. Tweets which include images have 200% more engagement when compared with those without. Although images aren’t appropriate for all tweets, it’s a good idea to use them when possible.
Not Using Hashtags
Using hashtags is one of the best ways that a business can insert itself into trending topics and conversations that are related. This also helps to double engagement. An example would be using #TBT or #throwbackthursday to become part of a huge regular conversation on Thursdays. It’s best to repost old advertisements or images rather than new ones since it’s called Throwback Thursday.
Only Using Twitter to Promote Yourself
Everyone on Twitter uses it to promote themselves in one way or another. That’s a given fact. But a big mistake that a lot of people make is just using it for promoting their business. Why shouldn’t you use it just for promoting your business? There are several reasons:
- It’s annoying to read. People don’t like following you just to have your business shoved down throats.
- It’s bad customer service. Give them information that is going to be helpful and they’ll come back.
- It doesn’t win you a lot of followers. Retweeting things that other people have tweeted will make you stand out and show that you care about others.
Only Posting Links to Your Content
This goes along with the above tip. Yes, you want to get people to read your stuff and yes you want visitors to your website. But you also want people to be interested in what you have to tweet. A good strategy is to find articles that other people have written that are related to your business or your own content. This should be content that is helpful to your followers and that people will find interesting. This is going to make more people follow you.
Only Posting at Certain Times
Yeah, we know you’re busy. But it’s not a good idea to post everything the same time on a certain day of the week. For one thing, it’s going to be annoying to your followers. For another thing, those tweets are only going to be seen by the people who go on Twitter at that time. It’s better to spread out your tweets throughout the day and week.
Not Starting With a Character
A lot of people on Twitter make this mistake – they start out a post with @username. So what’s the problem? When you start out with that, it means that the only people who can see this is you, the @username, and the people who are following both of you. To stop this from happening, you can put something like a period in front of it. So say you want to announce your new blog. You could say something like . @myblog is now live! Come see what I have to say.
Not Using Tweetable Quotes
Tweets about your new article are good. Direct quotes from your new article are even better! Want to take advantage of using tweetable quotes? There are two great tools that you can use to do this – Clicktotweet, which is free, and TweetDis, which is premium.
So there you have it, some of the mistakes that people make on Twitter. If you are always using Twitter for your business, there are a lot of tools that you can use. Here is an excellent article about Twitter tools and how they should be used to help you and your business.
People listen to advice from people that they like and trust. In the digital age, often the people that are most trusted are those who we have never physically met. Think of your favourite tech or hotel review blog and how invaluable their advice is. I, for one, would not dare to buy a new device without first checking with tech radar to see how it measures up against the competition and if it is worth spending a premium to upgrade.
Bloggers blog about every topic under the sun and bring with them a cachet and built-in audience that, if handled correctly, can be tapped into by the use of content outreach. Content outreach is the process of finding a partner outside of your business through whom you can get your message out to the public. By choosing the correct outreach partners, you can increase your profile and credibility by borrowing theirs, but charm is key.
Many established and wanna-be established brands seek to identify marketing partners, but a major fault is finding a partner who is a less than ideal fit. For the big boys, money can sway opinion; but for those of us who are working with limited resources, research and finesse are required to build relevant, mutually-respectful and beneficial partnerships that can succeed. Below are some tips on identifying and partnering with content outreach partners.
Identify your brand
Know your company’s strengths and what your differentials are, or at least what you would like them to be. Think through who your target audience is. Are you marketing a mass market product that is going to be adored by all? Unless you are selling ice cream, the answer is probably no. What’s your niche market? Are there any obvious blogs that you know catering to that market? Are you confident in your product or service? If not, this is the stage to start becoming confident about it. If you do not believe in what you are offering, how are you going to be able to convince others of the value of your offering?
Get to searching
The first thing that you need to do is identify a blog that is likely to have an audience which is interested in your product. To give a ridiculous example, there’s no point hooking up with a vegetarian website to try to promote your new range of livestock burgers. The importance of research cannot be understated. Once you’ve identified what your brand means and who your likely audience are going to be, get to Twitter and Google and try and find out where they go and who they respect. Scribble down any names that seem relevant so that you can come back to them later. At this stage you are looking for breadth rather than depth in your searches. Brandi offers some tips here on what to look out for when thinking about which bloggers to reach out to.
Once you’ve identified the key mavens in your field, dig into their lives. Find out about the blogger, they are people just like you and usually with a great passion for the often thankless task of writing. If they’re hosting a blog then they probably have a public Facebook and/or Twitter page. Follow them and learn about what makes them tick, what are their interest, what piques their attention and what causes meltdowns. This information is going to be invaluable at the next stage.
Houston, We Have Contact
Once you know what colour socks your target wears each Wednesday, it is time to get in touch. This is where your personality needs to come into force. People do business with people they like and you are asking for a fairly big favour. You want this person to put their own credibility on the line to help you out. This stage is essentially a sales pitch, yet it is unlikely that money is going to change hands. Reciprocity and synergy are the key words here. How can the two individuals who are interacting benefit each other, where is there crossover and how does this person pointing people in your direction benefit him/her? These are things you need to have ready in advance, although you do not need to jump straight in with the pitch.
By all means take some time to engage in chit chat, build up a friendship and it doesn’t have to be a fake one. If your audience is the same then there is a good chance you have shared professional interests, if nothing else. Seek advice and consult over an issue which makes the other person feel like the voice of authority. Show them that you respect them and let things grow organically from there. It shouldn’t feel forced.
If you believe in your brand and know your audience then there is a logical symbiosis to the promotion of your product. Should you be a company that makes something, send it over and let the blogger try it out. They’ll appreciate the gift and if you believe in your product, then you are going to get a good review, too. For other services you can point to records of success, or even offer a free sample, perhaps some web development services if you are a web developer, for example.
Other means of contact
While emails, Twitter conversations and Facebook messages are the easiest way to get in touch, they may not be the most beneficial. There is very little that is better than a face-to-face meeting for building lasting relationships. Brian Zeng offers some useful tips here on alternative ways to make contact with the bloggers you have targeted and these are golden. Find out what functions they are attending, networking events, etc. I am not saying you should stalk them, but an accidental meet up and bonding over canapés is a great way to build a lasting relationship. Here’s a post about the relationship between Brand and Blog and how you can maximise this tie-up.
Some examples of successful outreach
Of course, paid content is guaranteed to get eyeballs, but they may be wasted. Sponsored Buzzfeed lists have drawn some attention recently, and this is definitely an example of one way to guarantee a big audience. However, a cost benefit analysis may well show that there are cheaper and more creative ways to reach your audience that focus on the human to human connection that is essential to content outreach.
A benefit of doing this outreach method is boosting your brand and services by being mentioned in your partners’ websites. One good example of outreach is to write about informative and creative ways to promote your niche and product. This should appear on your blog.
Char-Broil – The Outdoor Cook’s Favourite
One of the major outreach success stories is that of Char-Broil. They partnered with the best of the bunch when it comes to outdoor cooking bloggers and these partners get access to products to review, mention and even get to write blog posts on the Char-Broil site. The relationship is fully synergized as both sides get extra content and exposure. This is the very model of the reciprocal content outreach partnership. Char-Broil do pay some of these bloggers, but the process of identifying the best fit really is the key takeaway message from the Char-Broil example. Methodical and targeted, partnerships developed organically.
Going Further with Ford
Ford’s approach shows great confidence in their product and is the model for open engagement with the public. While a newspaper advert telling us about the latest Ford may capture some attention, it’s a passive experience and one in which suspicions may be running high due to the public’s increased advertising literacy and awareness of when they are clearly being sold to. The content outreach approach blends advertising with social media and Ford encourage their content outreach partners to be as critical as possible with full transparency.
The approach puts everything out in the open and comes across as a more sincere and authentic form of engaging with the public. Ford also gets to really see how people feel about its products and make changes to their approach moving forward. Again, finding key mavens is important and ensuring that your bloggers are professional and of sufficient quality is a must, but the Ford model shows the kind of transparency that is becoming more expected with consumers in the digital age.
Micro-Level Love for the Smaller brands
My wife loves shopping. I don’t. Online shopping then makes us both happy. She gets to experience the shopping and I don’t have to leave the house. Either way my pockets hurt anyway. I started to notice recently that my wife likes to buy from independent retailers who run their businesses through Facebook. I have no idea about their legal position on taxes, etc., but that’s not my concern here. It is clear that at this micro-level that there is a desire to get the name of the vendor out to the biggest possible audience, often by having somebody with some existing kudos showing them some love through a ‘like’. The best option would be to have a celebrity customer, but if not then a positive review from a well-respected blog would do the job just as well. As you have hopefully garnered by this point, relationships are key and partnering with those who have an interest in your product as well as a ready-made audience for you to tap into works, even if you are a tiny fish.
Getting up close and personal
Relationships are key to success in business. No man is an island, but that doesn’t mean that all archipelagos are even. There are no short cuts to success, but there is little substitute for methodical research. You must know your product and understand why others will be interested in consuming it.
Once this is done, think about your favourite blogs and what makes them successful. You may be lucky and find that the perfect partner is already somebody you subscribe to and have a relationship with. If not, get to finding out who fits best and target them. You don’t want to have too many partners, but a few well-positioned bloggers with decent readership and kudos are going to help you out an awful lot.
An example of how you could reach out by email is shown here. This email style has been successful in establishing a relationship with a blogger. It comes out natural but most importantly, it comes out as personally as it can get.
My name is Denise Connors and I am a big fan of your blog ukstylishblogs.com because I also love everything about fashion and trends. I follow you in Facebook, Twitter (@janestyles) and Google+.
I love reading your Facebook posts about the latest style trends and retweeting your Twitter posts. I just recently read your blog “How to be Stylish Without Really Trying” and it definitely made me a fan. I see a lot of similarities with our tastes in fashion and couture.
I’d like to know if you accept contributions from fans of your blog. I am willing to contribute wholesome and creative content relating to fashion trends.
At the contact stage you need to sell without selling. Partnering up should seem like the most natural thing in the world for your outreach partner to be doing, but you also will need to incentivise things somewhat, either with samples, reciprocal marketing or advice. Take your time considering your approach. There is no universal piece of advice on this, but being polite and charming never hurt in any walk of life. After that, hopefully you’re good to go and both parties can thrive.
Remember, there are thousands of other companies like yours, having the same ideas as yours, doing the exact same processes as yours. Make yourself stand out by focussing on the essential element – the personal element.