Fight Negative Reviews with Positive Action

Social media comes in many shapes and sizes. Few worry small businesses more than sites like Yelp and Google Places, where clients and customers can leave reviews – and not all of them are glowing. Sooner or later, you may find your own business receiving a review from a disgruntled customer who’s not afraid to tell the world. Now what?
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SEO Clients to Avoid

No new business wants to turn down clients, and even older, more established businesses hate to do it. That’s true in SEO as well. Unfortunately, it is sometimes necessary. In this article I’ll talk about the kinds of clients you should avoid – and if you’re an SEO client, you’ll find out the kinds of behaviors you should avoid.
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Responding to Negative Publicity Online

In a previous article, I talked about online reputation management. I explained why it’s important to monitor your reputation online and how to do it. I also discussed what you should already be doing to manage your reputation. In this article, I’ll describe what you should do when the worst happens.
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