With over 10 years of experience handling SEO at the highest levels, Ben Oren has seen it all and done it all, twice. He has worked in medium and large agencies managing the internet marketing strategy for super brands like WSOP, Babylon and more, which he now combines with consulting and strategy for various medium and large clients after co-founding an internet marketing agency. Ben has also tackled marketing under start-up conditions, as he is the co-founder and CEO of an innovative e-commerce app.
Ben has truly tackled online marketing from every angle – conversion, SEO, PPC, E-mail, UX, content, and more – and the insights he’s accumulated have made him a regular contributor at leading industry publication Search Engine Journal.
Q: Over the years, you’ve worn many ‘hats’ and fulfilled different functions for different clients: in-house, agency, consultant, auditor. How do you feel that has contributed to your professional development?
A: I believe anyone interested in ascending to the top of their field today can’t settle for only one type of working experience, be it in-house, agency, consultant or other.
Personally, this variation in work type has greatly contributed to my professional development, and particularly, enhanced my ability to adopt a broad perspective when assessing problems and ways to tackle them.
There are usually two main variables to consider when faced with a business dilemma: the first is the industry itself, which in our case is internet marketing. It’s dynamic by nature and constantly evolving, meaning that there are countless solutions to every problem.
The second variable is the client’s niche, and everything having to do with their positioning within it – company size, marketing budget, online readiness, online state (penalties, priors, filters, etc).
Every single stakeholder has their own interests, limitations and special considerations when facing a business decision, and having an in-depth understanding of these can only help communicate and strategize better to reach an optimal solution.
Q: As an experienced marketer and entrepreneur, what is the greatest misconception you’ve come across among start-ups trying to use social media in order to ‘break’?
A: I can actually think of two basic assumptions which are misconceptions that lead start-up heads to choose social media marketing.
The first wrong assumption is that it’s free, and if we invest efforts into building a large audience then it’ll be free to advertise to said audience whenever we’d like to push our product and company. The second wrong assumption is that building a large, loyal follower base is relatively easy.
To address the first assumption, social media marketing is far from free, both when considering (1) the cost of producing high quality content by a dedicated content professional, and (2) the drastic downsizing of organic post reach in favor of paid advertising, carried out by social networks such as Facebook.
The current trend is to move towards a paid model, whether it’s by impressions or clicks – meaning that posts on a business page will only reach a very small percentage of that page’s followers unless you pay – ending up in a miniscule chance for a positive ROI.
As to the second assumption, a truly engaged, sizable, real audience that’s interested in a product or service rather than only having followed in exchange for a one-time offer, is challenging to achieve. Community growth takes time, resources, clear strategy and long term commitment towards gaining potential customers through social media, and retaining existing customers through social media. It necessitates a level of social media presence that not every start up realizes: real time response, professional outputs and engaging storytelling.
Unfortunately, time and again I see start-ups entrust no-one with the task of maintaining social accounts, ending up with deserted business pages that never took off and serve as a sad, outdated reminder. In the worst examples, the page is also flooded with questions and complaints that go unanswered, several damaging reputation.
In short, my recommendation to any start up interested in using social media is to build a sustainable strategy and be realistic about what it entails in terms of budget and man-power. Social media is a tremendous, powerful vehicle with many advantages, but for those to materialize it takes serious performance, patience and persistence.
Q: In your early days in the online marketing industry, you mainly handled SEO, but now you’ve branched out into content, user experience, conversion and a well-rounded understanding of marketing for large organizations. Do you believe that SEO’s future is questionable, and is that why you’ve distanced yourself from it?
A: I didn’t leave or distance myself from SEO. SEO is here to stay and will be around for a very long time; it’s just changing and developing, requiring us to adapt our methods and practices accordingly.
In my career development, I chose to expand my knowledge by tackling different aspects of online marketing, never neglecting SEO. I don’t think the future of SEO is questionable, but I don’t think it’s necessary or appropriate for any business.
SEO has undergone a transformation both in the way it’s performed and in the way it’s perceived. It is no longer regarded as a stand-alone channel, but rather as an integral part of a holistic marketing strategy. As a result, an SEO professional needs to be considerably knowledgeable about content strategy and social media, otherwise effectiveness will be hard to assess or measure.
Another component that’s constantly changing is Google’s algorithm, growing more and more sophisticated with every passing day. Links don’t behave as they used to, relevance is no longer measured the way it was, and engagement level holds greater weight, leading to the marginalization of spammy practices. If one fails to keep up regularly with all of these changes, it can be impossible to move forward and understand exactly what works and how.
Q: You’ve started and managed a start-up; do you have any tips to share from your experience, particularly regarding marketing a start-up?
A: Co-founding and managing my start-up, I encountered three main limitations:
- having a limited budget
- limited man-power
- limited time
This is shared by all start-ups I know, and it often leads to the irresponsible misplacement of valuable funds in dubious marketing shortcuts publicized in who-knows-where. The combination of lacking real marketing know-how and not investing in expert guidance, is a sure way to throw time and money down the drain without any results to speak of. Therefore, my best recommendation is to hire a marketing consultant – someone with rich, varied experience and results under his/her belt – to guide the existing team on the best uses for their time and money.
Marketing efforts will still be carried out by the existing team members; however, they’ll be monitored by a professional and form part of a strategy that’s been tailored to the start-up’s niche, state, budget and competitors. Sure, it’s an expense, but it yields results and, more importantly, it can be thought of as an investment: empowering the existing team to handle marketing and slowly decrease dependency on external consultants and agencies.
Q: Outside of your experience with start-ups and small businesses, you’ve handled online marketing endeavors for enormous, international corporations such as WSOP, Caesar’s Entertainment, Babylon, Bouclair Home and more. Please highlight the professional methodological and executional differences when working with both types of companies.
A: Methodologically, surprisingly enough, there isn’t much of a difference. The difference lies in the ability to execute more advanced methods, and the subsequent quality of said execution. Larger companies have a clear advantage thanks to their budgets and recognizability, lending them greater possibilities that small and medium businesses don’t have access to.
For instance, if a large, leading corporation is interested in a partnership with a well known figure, its clout and deep pockets mean it’s likely it will come to fruition as long as there’s agreement between both sides. Small and medium businesses often don’t have the means or access necessary to even garner initial interest.
On the other hand, small businesses benefit greatly from a shorter decision process and a quicker, more efficient turnaround time. Corporations often struggle with miscommunication between different departments, sometimes yielding mediocre execution for otherwise brilliant campaigns. For example, the content and marketing department may not have direct, ongoing communication with the sales department, ending with a marketing campaign that isn’t optimally geared towards the company’s actual end clients.
A few weeks ago, Google has published their official Search Result Quality Rating Guidelines instructing their human raters on how to evaluate Google SERPs.
The guidelines provide lots of insight into how Google defines quality and what they mean their algorithm to understand.
I asked fellow marketers and bloggers to provide their main take-away from the guidelines and here are the answers:
Quality is Equivalent to the Average User's Judgment of Quality
My main takeaway is that Google is looking for pages that help searchers, exactly as it has always said. Quality is basically equivalent to the average user's judgment of quality.
Yes, that is still vague, but we all know a low quality site when we see one. Similarly we all know a high quality one. We might differ in the details, but if we are talking about general perception I think most people will agree.
Keep Your Content Fresh
Google's Quality Rating Guidelines are a reminder for small business, especially e-commerce, to keep their content fresh. The Guidelines give special attention to freshness as a measure of its "High Needs Met" (HNM) ratings.
Page 141 of the report tells us,
"For these queries, pages about past events, old product models and prices, outdated information, etc. are not helpful. They should be considered “stale” and given low Needs Met ratings. In some cases, stale results are useless and should be rated FailsM."
If you are providing product information, make sure it it is well maintained with current data. This should include a review of the on-page SEO factors such as buzz keywords and relevant trends. You can also add value and improve your score in this area by adding fresh content surrounding product updates and new releases by a well maintained blog on your site.
For E-A-T (Expertise, Authority, Trustworthiness) websites, (which might include technology blogs or tutorial sites, for example), the freshness scale is less important since a fair amount of content in this field does not change (Think software tutorials or a first aid procedure). But business should still take advantage of the freshness factor and aim for a High Needs Met Rating by updating, improving and adding value to existing, static content from time to time.
YMYL (Your Money or Your Life) Sites Are Held to Higher Standards
According to the guidelines, Evaluators hold YMYL sites to higher standards.
YMYL is short for Your Money or Your Life sites and include medical, financial, health, safety, sites that require personal identification, provide advice on major life issues, even ecommerce sites that sell expensive products or products that have major life implications:
- Online banking pages
- Pages that provide info on investments, taxes, retirement planning, home purchase, buying insurance, etc.
- Pages that provide info on health, drugs, diseases, mental health, nutrition, etc.
- Pages that provide legal advice on divorce, child custody, creating a will, becoming a citizen, etc.
- There are many other web pages that fall under YMYL at the discretion of the Evaluator.
When an Evaluator identifies a YMYL site, they will research its reputation:
- Does the site have a satisfying amount of high quality main content?
- Does the site have a high level of authoritativeness, expertise or trustworthiness?
- Does the site have a positive reputation?
- Does the site have helpful supplementary content?
- Does the site have a functional page design?
- Is the site a well-cared for and maintained website?
YMYL sites must convince Google Evaluators that they possess a healthy level of credibility and online reputation.
Google Strives to Identify "Main Content" on a Web Page
I thought one of the big takeaways for me was Google's emphasis on "main content." Google was clear in instructing raters that they should be on the lookout for, and actively encouraged to, downgrade pages that have a hard time distinguishing main content from ads or other distractions on the page.
To me this is all about user experience and Google's continual desire to make sure their index provides preference to site pages that have a clear separation between advertising and content. Quality raters are encouraged to provide a less than helpful rating on pages where the lines between this separation is blurred. And that, to me, provides a great benefit to users.
Google Does Rely on Humans for Algorithm Evaluation
David Waterman (SEO Rock Star)
Having worked in the SEO industry for over 10 years, the release of the latest Google Quality Rating Guidelines is yet another reminder that Google doesn't rely 100% on bots and algorithms to determine quality online content.
It layers on a human component to ensure the results Google provides are quality and match the true intent of the search query.
Make Your Site Mobile-Friendly
The biggest takeaway for me was to make your site mobile friendly if it isn’t already. A large proportion of the guidelines was focused around mobile and it is clear Google now views this as a sign of a quality website.
If this is the case, it means that anyone producing amazing content on a site which is not mobile friendly is going to be viewed as low quality. This should be avoided at all costs.
Google Wants to "Think" Like Human Beings Do
"Quality" and "relevancy".
It just couldn't be simpler than that.
That's what users are searching for when they use a search engine like Google. That's what Google wants to offer its users.
Google aims at thinking more and more like a human being so that it may "understand", "feel" and "see" what a user understands, feels and sees when he / she visits a website suggested by a Google search.
And what are people looking for? Quality relevant sites or web pages.
Put Your Users First
Put your users first and foremost.
- Write high-quality, in-depth, well-researched articles.
- Write for users. Optimize for search engines.
- Provide helpful navigation-think breadcrumbs.
- Invest in clutter-free, User-friendly, mobile-friendly design.
- Display your address and contact information clearly.
- Create and maintain a positive reputation. Content won't save you if you send hitmen after your customers (true story!).
Expert Content will be Rewarded Irrelevant of the Domain Authority
From what I can gather, one of the main takeaways is that we're coming increasingly closer to a point where quality, expert content will be rewarded irrelevant of the domain authority of a website.
It seems the algo is coming increasingly intelligent and capable of determining the best content, so those that put the effort in sharing details and info will be rewarded. Personally, we're probably still a while away from this as an absolute, but from the look of the guidelines things are going that way.
The Fundamental Principles Are The Same: Provide Quality, Put the User First…
There's really nothing new here, it's very similar to the guidelines leaked (supposedly unofficially!) in 2008, and a few times since. The overall message is the same as it always was – you need to build sites with original, quality content that provides real value to the searcher.
They have defined a quantitative process for assessing this, including Expertise, Authority, and Trustworthiness, and how well it meets the searcher's needs. The process is interesting, but not revolutionary, it's simply a formal definition of what we all understood anyway
Many people will flock to this document, in the hope it will give some insights into how to 'game' the system, which of course it won't! Although the general principles of the guidelines will be familiar to anybody involved in SEO, it's still well worth a read, just to make sure there aren't any key areas you have missed in your own site. It will show you how to view your site through the eyes of a Google rater, and more importantly, through the eyes of a user.
The Emphasis is on the Quality
It's clear that Google prefers information posted by a human rather than machine generated information to evaluate quality. They also place more emphasis on relevant indicators such as time spent on the website etc. and customer reviews. Again, the emphasis here is on content of the reviews and not the number of reviews.
And what’s your main take-away?
“Here’s what we do know: Google pays attention to social interactions such as likes, retweets, shares, and even +1’s.”
I like his analogy that Google is an “independent filing system” for a continually ” expanding library of virtual content” online. He argues that Twitter gets our content indexed more quickly and social search measures performance.
More importantly, all social networks are indirect link-building mechanisms. The more your content is shared across social media, the more likely a content creator will find it and decide to link to it.
Targeting the Right AudienceJust getting content shared is not enough; the point is to get content to your target audience. Targeting the right audience is just as important in social media as it is in SEO. Start with this tip from Capital Merchant’s “Tips to Improve Your Social Media”:
The most important thing is to define your audience. Think of your ideal customers and write down any and all information you can think of about them. Be specific with regard to gender, race, age, and profession. The more info you can think of, the better. Now expand it a bit — you want to have three to four different target audiences that will get your messaging at different times, letting you cast a wider net and still be able to figure out what messaging resonates with what customer.
Nothing is more important than reaching potential customers and clients, rather than wasting marketing money on people who aren’t interested in what you have to offer. It is not just a matter of getting impressions. The point is to get interactions: favorites, retweets, reshares, likes, +1s, stumbles, and especially clicks.
Those interactions are likely to also be important to SEO value. Mentions on social media improve brand recognition, increasing clicks during searches. The tighter your focus on the correct audience, the stronger your results will be.
SEO Specific Social Media StrategiesIn his Forbes post “6 Social Media Practices That Boost SEO,” Jayson DeMers argues there are six social media strategies that definitely improve SEO. His first strategy relates to growing the number and quality of your followers.
Our social media profiles have their own trust flow and page authority, which is affected by the quality of sites linking to them. This is easily seen by comparing Twitter accounts for writers who contribute on major sites to non-writers.
Look at @Kikolani, @GrowMap or @SEOsmarty and compare them to the average Twitter account. This holds true on all social networks. They are authority sites, and although the links are typically nofollowed, they are still considered valuable as indicators of trust.
According to “How Valuable Is That Link?,” a post gleaned from a forum discussion with SEOchat member PhilipSEO:
“Some observers think that a nofollow link from a trusted site still passes along some kind of SEO value, even if it doesn’t pass any link juice. Phil states that ‘Many have reported and speculated, for example, that nofollow links from Wikipedia and similar high-trust sites can provide a great boost to rankings in spite of nofollow.’”
It seems safe to assume that social media accounts can develop higher trust rankings dependent upon where the links originate. This could include which other authority sites mention them or reshare their content. If those links are dofollow, the Page Authority (PA) of those social media profiles will be higher.
How to Use Social Media to Boost SEODoes it then follow that shares from higher trust and PA social media accounts are more valuable for SEO purposes than shares from ordinary accounts? I would say, yes. It is possible to use social media to boost SEO.
SEOGenius Director Bruce Smeaton drills down even further:
“I think the key is in understanding what ‘more valuable for SEO purposes’ really means.” It stands to reason that a highly trusted social channel is, by default, going to generate more shares than a social media property with lower authority. And by doing so, the likelihood of these shares turning into links increases accordingly. This in turn results in higher traffic volumes being directed to your site… and this is where the magic starts. No, it doesn’t matter whether the links are “follow” or “nofollow.” What really counts here is that the traffic generated indirectly via social media interaction must impact positively on your site’s perceived value and authority. To quote the words of Search Engine Journal’s Dario Zadro, “What is more likely happening is that Google is recognizing these social signals as ‘brand signals,’ which they love.”
If higher trust and PA matter, it is highly likely that relevance does as well. There are tools like Klout and Kred that measure influence. Kred is of particular interest because it measures influence by topic.
No doubt Google algorithms can measure what is most relevant to any particular social media account. By identifying which social media users are most influential on any particular topic, they are also most likely to be valuable for SEO purposes.
SEOs need to be thinking about how identifying and using influencers will impact their SEO rankings. Those who do not will be wondering why competitors are outranking them without having any idea why.