The sentence that freaked out most people, as reported by PC World, fell under “Rights” and went like this: “To help us deliver interesting paid or sponsored content or promotions, you agree that a business or other entity may pay us to display your username, likeness, photos (along with any associated metadata), and/or actions you take, in connection with paid or sponsored content or promotions, without any compensation to you.” If you’ve seen advertising on Facebook that shows one of your friends liking a certain product, well, this is more or less the same thing. And it’s not too surprising, considering that Facebook purchased Instagram.
But just how well is Instagram really listening to what people are saying about how they handled this? Ian Paul , writing for PC World, pointed out a number of things the photo-sharing social site could learn from the debacle.
There’s another way in which Instagram is not Facebook: it has a lot of competition which is just as good, depending on what you want to accomplish. Remember Flickr? How about Photo Shack? Picasa? And then of course there’s Pinterest. For heaven’s sake, Wikipedia lists nearly 40 “major” photo sharing sites, and admits that its list is non-exhaustive. “Unlike Facebook, which dominates the social networking world, Instagram is a popular choice among many for adding filters and sharing photos online.”
Since Instagram is NOT Facebook, it needs to remember that it shouldn’t ACT like Facebook. In other words, don’t get uppity or condescend to your customers. Paul called on the company to “drop the hubris,” and fixated on one sentence from Systrom’s blog post: “Legal documents are easy to misinterpret.” According to Paul, “The subtext of that statement is: ‘you’ve totally got it all wrong, but we’re changing the parts you didn’t like anyway.’” Again, Instagram seems to be imitating Facebook “by apologizing for how things were perceived instead of for the issues themselves,” according to Paul.
That action, taken by Instagram, is patronizing, almost to the point of willful ignorance. Come on, guys; Facebook, at least, has been down this road before, and you can’t claim you haven’t seen it happen before. You MUST have known what would happen!