Urchin 5.5 – Web Analytics Product Review - Reports of How Visitors Navigate your Site
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That now takes us to the section that reports on how your Web visitors are navigating throughout your Web site. I consider this section to be the most interesting and possibly the most valuable section of the basic Urchin module. If you can understand your users click patterns and see where they are dropping off, then you can implement changes to those pages and increase your conversion rates.
The first report within the navigation section is the "Entrance Pages" report. Where are people entering your site most? Most of the time, your top entrance page will be your homepage. But if you rank well for a specific keyword term and that keyword term takes you to an inside page, then you will see that page at the top of your entrance page. You want your top entrance pages to be the conduit to the pages or products you want your customers to visit. Use your top entrance pages well by putting links in visible areas to where you want them to go.
Statistically, your top entrance page will be your top exit page. Your goal will be to lower the ratio of exits to entrances for the page, to the smallest possible number. By adding "call to actions" on your top entrance pages, you can entice your Web visitor to make another click. Anything you can do to encourage that next click will be a victory for you. Later on, I will be discussing the Campaign Tracking Module (CTM). In the CTM discussion, I will be covering a lot of these concepts in detail.
Urchin gives you a number of ways to view your user's actions on your Web site. The next screen shot displays the "Click Paths" of the Web visitor. The most popular click paths are displayed first. You can then go deeper and deeper to see the least likely click paths of your user.
Urchin recently added a new report named "Click To and From" that gives you the patterns of how the user got to one page and went to the next page. For example, if you want to see how people are getting to your homepage you click on the little arrow icon and it pops open the window in the screen shot. It shows that most people just enter the homepage from their browser. Yet, the second most active way to get to the homepage is by actually refreshing the homepage. In addition, you can see what the person is most likely to do after they get to that page. In our example, most people simply exit the site. About 13% refresh the page and others view blog details.
The length of a pageview is an important statistic because you might want to see if people are actually reading the content on your pages versus clicking around without finding what they are looking for. The longer the pageview can mean a number of things, such as they have found what they are looking for and they are reading the content. It is important to take advantage of these pages as well and try to encourage a response from the user. This will help increase your success factor of your pages.
The depth of a user's session can also provide meaningful insight into your Web site's navigation and design. With a Weblog, you will not see a deep click path. However, in regard to "rich content and product" sites, you will want to see a user go deep into your site. All usability and conversion specialists recommend to keep the click count (the number of clicks required to make a purchase) down to a minimum, many say 3 clicks is a good number. This report enables you to gauge this metric and make adjustments to your site to increase conversion rates and the usability of your Web site.
In addition to the depth of a session, Urchin gives you the ability to track the length of time per session that they are staying on your site. Depending on the site's purpose you will want the numbers to be higher or lower. This report gives you the answers you need to make informed decisions about your site's and page's layout and architecture.
That covers the navigation section of the basic Urchin module. Navigation patterns and behavior is a critical metric that must be measured for every serious Web site. If you are not currently measuring these metrics then you are walking in the dark. As mentioned above, I will be discussing the Campaign Tracking Module (CTM), which expands on many of these concepts.
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