Steps to Higher Rankings and Traffic - What makes a website credible?
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Research shows that websites perceived as credible have a professional look and feel. They have well-structured content and easy navigation. Those websites also have a clear unique selling proposition that clearly states why they are better than the rest.
Credible websites also download quickly and focus on "you" language instead of "we." They steer clear of an aggressive sales pitch, but state the benefits of their products/services.
Credibility Factors
Brand - Brand is your biggest credibility booster. Once you have the brand, customers will find you more credible than an unknown.
Professional Design - An ugly design scares people off, even if you have a good offer on the table. Apart from being appealing, professional designs load very fast. If a website is slow to load, visitors will simply click the back button without waiting. There a hundreds more sites; why wait for yours?
Another aspect of a professional website is a mistake-free text/presentation. It includes no coding errors, no misspellings or incomplete content. Errors reduce the perception of quality, and with it, credibility. Even small errors can become big issues for your visitors, such as a misspelling in your text or unfinished pages.
Navigation - Users often state they cannot find the information they're looking for. When this occurs, they abandon the website and head back to the search engines. The design must allow visitors to get where they need to be in a minimum number of clicks, no matter which page they land on.
One of the ways to make navigation easy is to rely on content links and guide users to appropriate pages as they read content. Make sure to style links in a distinct color (and make them bold, preferably) for easy scanning.
Logo - The logo is one of the first things users see on your website, thus it is vitally important to present a logo that helps to reinforce your credibility and professionalism. Hire a professional to craft a logo if you want a good one.
Slogan or Unique Selling Proposition - The logo, slogan/USP are the key elements that identify your brand. Together they create weight and help you differentiate your company from competition that has no clear slogans/USPs.
A unique selling proposition, often used as a slogan, tells visitors in one sentence why they should pick you instead of other companies. For example, Avis: "We're Number Two We Try Harder" or Fedex: "When it absolutely, positively has to be there overnight." It sets the frame and sparks light bulbs in visitors' minds in a manner that makes them think: "that is something I appreciate."
Successful slogans and unique selling propositions can increase conversion rates by two to four times, thus there's big money in those short tag lines. Good slogans should communicate biggest benefits, be simple, easy to remember, use an active tone, link to your brand name and differentiate.
Next: Other Conversion Rate Factors >>
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